Senior CX Operations Leader - Global Experience Strategy (México)

Senior CX Operations Leader - Global Experience Strategy (México)

17 oct
|
DiDi Chuxing
|
México

17 oct

DiDi Chuxing

México

DiDi Integral Inc. is seeking a CX Operations Sr Manager to develop and execute customer experience strategies that align with business objectives and elevate satisfaction across multiple countries.

The role requires a dynamic leader who can manage cross‑functional teams, drive improvements, and own transversal programs from inception to delivery. You will partner with Business Units, Ops teams, and POCs to design journeys, optimize processes across Email, Chat, Phone, and Self‑Service, monitor CX

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📌 Senior CX Operations Leader - Global Experience Strategy (México)
🏢 DiDi Chuxing
📍 México

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