SOPORTE A PRODUCTOS FX L2 - SDS QRO.Country: Mexiko**Key Responsibilities*** Provide L2 production support for FX e-Trading and Distribution systems, ensuring incidents are investigated, managed and resolved effectively.* Manage, maintain and support business-critical applications and their operating environments.* Perform start-of-day checks, continuous monitoring and regional handovers as part of the global follow-the-sun support model.* Deliver application support, maintenance and testing through Agile methodologies, working within squad-based teams.* Track outstanding production issues and coordinate with appropriate technology, business and vendor teams through to resolution.* Liaise with internal stakeholders, external clients and third-party vendors.* Identify process improvement opportunities and automate repetitive or manual support activities.* Provide support for Liquidity Providers, pricing engines and aggregation platforms.* Coordinate and provide support for vendor and third-party FX applications.* Perform client onboarding onto eCommerce / FX platforms,



including conformance testing and monitoring of client connections.* Work with Network teams on SSL configuration/licensing and certificate renewals.* Work closely with UNIX/Linux, Database, Network, Market Data, Infrastructure and Firewall teams during outages and code/infrastructure changes.* Use strong FIX protocol knowledge to troubleshoot electronic trading connectivity and message flows.* Participate in bank-wide DR/BCP/isolation tests and site switches, and work with Production Support teams on remediation.* Support infrastructure changes, business checkouts, releases and failovers, including planned weekend activity where required.* Document incidents, known issues, operating procedures and new processes in Confluence.* Participate in weekend and on-call support rotas. The resource must be flexible and willing to work in shift rotation across different time zones as required by the general support model.
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📌 SOPORTE A PRODUCTOS FXSDS QRO. (Santiago de Querétaro)
🏢 Banco Santander
📍 Santiago de Querétaro