The Institutional Customer Support role acts as a specialized operational bridge within ATFX's General Support team, dedicated to servicing, supporting, and retaining institutional-tier FX and CFD clients across multiple regulatory jurisdictions.
Major Responsibilities
Handling day-to-day communications, troubleshooting requests, and ensuring swift resolutions for institutional accounts.
Cultivating long-term, trusted partnerships with institutional clients alongside internal stakeholders.
Trading Desk Coordination: Collaborating closely with the FX trading desk and Institutional Sales Team to guarantee smooth trade execution across various FX instruments.
Onboarding & Compliance: Guiding new institutional clients through regulatory requirements, KYC/AML standards, and account setup while maintaining strict adherence to "Treating Customers Fairly" (TCF) guidelines.
Internal Collaboration:



Communicating effectively across team environments and international local offices to align on service quality and growth strategies.
Main Business Objective: To drive institutional client retention, satisfaction, and trading volume by providing flawless, regulation-compliant operational and middle-office support.
Skills Required
Exceptional verbal and written proficiency in English (C1 at minimum)
Shift: Open availabilitie,may vary (swing shift / closing shift).
Solid regulatory awareness (compliance, KYC, and TCF principles).
Strong attention to detail and precision.
High accountability, independence, and self-motivation.
Multitasking capabilities in a high-volume, fast-paced environment
A full-time, in-office working environment situated in Mexico City, characterized by fast-paced trading operations, dynamic team collaboration.
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📌 Institutional Customer Support (Xico)
🏢 ATFX LATAM
📍 Xico