Wipro Limited is a leading integral information technology, consulting and business process services company.
We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents.
Together, we discover ideas and connect the dots to build a better and bold new future.We are looking for your talent to join one of our projects as a NPI Program Manager / Product Operations Program Manager:Technical Program Managers (TPMs) / Program Managers with strong experience in NewProduct Introduction (NPI), SKU/Product Lifecycle Management, Supply Chain Operations,Data Governance, and Cross-functional Program Management.This position belongs to the BPS (Business Process Solutions) area of the companyJob descriptionWipro Limited is a leading global information technology, consulting and business process services company.
We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents.
Together,



we discover ideas and connect the dots to build a better and bold new future.We are looking for your talent to join one of our projects as a NPI Program Manager / Product Operations Program Manager:Technical Program Managers (TPMs) / Program Managers with strong experience in NewProduct Introduction (NPI), SKU/Product Lifecycle Management, Supply Chain Operations,Data Governance, and Cross-functional Program Management.This position belongs to the BPS (Business Process Solutions) area of the companyKey Responsibilities:Drive end-to-end SKU and product launch programs.Coordinate across Product, Engineering, Supply Chain, Operations, Data, andBusiness teams.Manage stakeholder communications, dependencies, risks, timelines, andgovernance.Support SKU automation initiatives and help streamline fragmented product-dataprocesses.Lead program reviews, reporting, and executive stakeholder updates.Ensure launch readiness, process compliance, and operational excellence.Deliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly,



courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients businessOrganize ideas and effectively communicate oral messages appropriate to listeners and situationsFollow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAsPreferred Experience͏TPM / Program ManagementNPI / Product Introduction programsSKU, Catalog, Product Master Data, or MDM environmentsSupply Chain, Manufacturing, or Product OperationsStrong stakeholder management and cross-functional leadershipWe offer:Salary upon 47,000 gross.Food vouchers30 days Christmas BonusLife insuranceMajor medical insuranceDental insuranceVisual insuranceVariable quarter bonus2 extra PTO per yearWork modalityHybrid-US shiftMandatory Skills: Network configuration.Experience: 5-8 Years.Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
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📌 Npi Program Manager (Jalisco)
🏢 Wipro
📍 Jalisco