Location: Guadalajara, Jalisco — HybridSalary: $34,000 MXN gross per month + Quarterly performance-based incentivesTravel: Valid U.S. visa requiredAbout The RoleWe are looking for a relationship-driven and commercially minded professional to manage and grow a portfolio of U.S.-based customer accounts.This position combines Customer Success, Account Management, and relationship-based sales.
You will be responsible for building trusted customer relationships, increasing platform usage, retaining and reactivating accounts, and identifying growth opportunities within existing customers.This is not a traditional customer support position.
Customers may not always contact you with an immediate request, so you must be comfortable creating engagement, uncovering needs, and proactively demonstrating how the platform can support their business.The role is a hands-on individual contributor position in a growing and evolving environment.
Some processes and responsibilities are still being refined, so the right person must be comfortable creating structure, taking initiative, and moving forward without always having detailed instructions.Key ResponsibilitiesManage and Strengthen Customer RelationshipsManage a portfolio of U.S.-based customer accounts throughout the customer lifecycleBuild authentic relationships and become a trusted partner to customer stakeholdersConduct proactive outreach, pulse checks, account reviews, and strategic follow-upsUnderstand each customer's business, operational challenges, goals, and decision-making processMaintain meaningful relationships even when customers do not have an immediate needBuild relationships with multiple stakeholders and decision-makers within each accountAdvocate for customer needs while balancing customer satisfaction with business objectivesDrive Retention and Customer EngagementMonitor customer activity, platform usage, adoption, engagement, and account healthIdentify declining or at-risk accounts and create clear retention or recovery plansReactivate customers who have reduced or stopped using the platformAddress concerns and objections that may prevent customers from continuing or expanding their usageManage escalations and difficult customer conversations calmly and professionallyStrengthen customer loyalty and position the platform effectively against competitorsGenerate Account GrowthProactively identify opportunities to increase customer activity and platform usageHelp customers recognize needs and opportunities where the platform can provide additional valueIdentify and develop upsell, cross-sell, referral,



and account expansion opportunitiesExpand relationships into additional locations or business units within existing customer organizationsWork toward measurable goals related to retention, engagement, adoption, and account growthMaintain a strong commercial mindset without sacrificing the quality of the customer relationshipTake End-to-End OwnershipOwn customer initiatives from the initial conversation through execution and final follow-upCoordinate with Sales, Operations, Product, and other internal teams to deliver customer outcomesEnsure that demonstrations, implementations, commitments, and follow-ups happen as plannedRemain involved when an activity is transferred to another team and confirm that the customer receives the expected resultEscalate internal issues when they affect customer experience, retention, or account performanceInfluence and hold internal stakeholders accountable without relying on formal authorityClose the loop with both customers and internal partnersManage a Dynamic PortfolioBalance proactive account development with urgent customer needsPrioritize accounts based on customer health, engagement, growth potential, and business impactMaintain accurate account records, activities, opportunities, and next steps in the CRMRespond appropriately to time-sensitive customer situations, including occasional needs outside standard business hoursCoordinate support, monitor progress, and ensure proper resolution rather than simply transferring the requestAdapt quickly to changing priorities, evolving processes, and new business needsHow Success Will Be MeasuredPerformance will be evaluated through measurable customer and business outcomes, including:Growth in customer activity and platform usageRetention of active customer accountsReactivation of inactive or declining customersCustomer engagement and product adoptionExpansion into additional locations or business unitsUpsell, cross-sell, referral, and account growth resultsConsistency and quality of customer outreach and follow-throughEffective collaboration and execution across internal teamsSuccess requires consistent ownership across all performance areas.RequirementsAdvanced or fluent English (almost native preferred)Experience working directly with U.S.-based customersCurrently living in Guadalajara,



JaliscoValid U.S. visa and availability for occasional business travel2+ years of experience in B2B Account Management, Customer Success, Client Partnerships, or relationship-based salesExperience managing and growing a customer portfolio or book of businessProven results in customer retention, reactivation, adoption, renewals, upselling, cross-selling, or account expansionExperience working toward measurable retention, revenue, growth, adoption, or quota-based goalsStrong relationship-building, negotiation, objection-handling, and stakeholder management skillsComfortable with proactive outreach, difficult customer conversations, and persistent follow-upOrganized, resilient, hands-on, and comfortable working in a fast-paced environment where processes are still evolvingComfortable with performance-based compensationPreferred ExperienceSaaS, technology, healthcare, senior living, staffing, marketplaces, hospitality, insurance, or another B2B customer-focused industrySalesforce, HubSpot, or a similar CRMExperience building customer programs or processes from scratchPrevious work in a startup, scale-up, or performance-driven environmentThe Adecuado CandidateYou build authentic customer relationships while maintaining a strong commercial mindset.
You proactively create opportunities instead of waiting for customers to contact you, take ownership from beginning to end, and remain persistent when customers are unresponsive or initially resistant.You are comfortable balancing customer happiness with retention and account growth, influencing both clients and internal teams, and being accountable for measurable results.BenefitsBase salary: $34,000 MXN gross per monthQuarterly incentives tied to customer retention, platform adoption, activity, and account growthTarget quarterly incentive of approximately $100,000 MXN when all established goals are achievedIncentives are performance-based and not guaranteed.
New employees should expect a learning and portfolio-development period before reaching their full earning potentialChristmas Bonus: 30 days, paid in DecemberMajor Medical Expense Insurance with coverage up to $25,000,000 MXNMinor Medical InsuranceDentegra Annual ServicesLife Insurance (Death and Disability)12 vacation days in accordance with Mexican Federal Labor LawCell phone reimbursement and transportation subsidyHybrid work modelMulticultural exposure with teams in Mexico and the United StatesInternal MezTal eventsExclusive discounts with partner companiesAcademic agreements with universities and language schools#J-*****-Ljbffr

📌 Chip Client Success & Account Growth Manager - Visa Needed - Hybrid Gdl Mx (Jalisco)
🏢 Meztal
📍 Jalisco