Introduction: A Career at HARMAN AutomotiveWe're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow.
At HARMAN Automotive, we give you the keys to fast-track your career.Engineer audio systems and integrated technology platforms that augment the driving experienceCombine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellenceAdvance in-vehicle infotainment, safety, efficiency, and enjoyment.What You'll Be Part OfThe Customer Quality Engineer is responsible for managing customer complaints and ensuring timely implementation of corrective and preventive actions.
This position is focused on improving overall product quality performance and customer satisfaction while ensuring compliance with the QRO Pathway Matrix, Quality Management System (BMS and QMS), IATF *****, ISO *****, ESD S*****, and customer-specific requirements.How You'll Make An ImpactLead root cause analysis and corrective action implementation for customer 0KM concerns in mass production.Drive continuous improvement initiatives to enhance the Quality Management System.Manage containment actions for customer complaints, quality notifications, customer sorting activities, and Quality Alerts.Coordinate additional quality controls with Engineering and Operations during SOP + 90 days through the Safe Launch Plan.Execute IPSO Audits to ensure successful transfer of new products into production according to approved requirements.Manage the RMA process and review customer deductions related to 0KM quality concerns.Support Quality Inspectors and Technicians to ensure compliance with quality system requirements.Prepare and communicate Quality Assurance reports.Develop Control Plans and ensure proper ownership transfer for ongoing maintenance.Coordinate PPAP submissions and customer approval processes.Ensure product audits are completed and effective.Support customer approval processes for layout changes, PCRs, Forever Requirements,



and similar quality-related activities.Perform additional duties as assigned by the Senior Customer Quality Engineer.What Makes You A Strong FitCore CompetenciesIntegrityInnovationInclusionTeamwork & RespectExcellenceEducation & ExperienceBachelor's Degree in Engineering or related technical discipline.Minimum 3 years of experience as a Quality Engineer or within an industrial manufacturing environment.Advanced English proficiency (90% or higher).
Bonus Points If You HaveLeadership CompetenciesLeadershipChange OrientationCollaborationJudgmentResults DrivenTechnical KnowledgeStrong verbal and written communication skills.Planning and organizational skills.Initiative and self-motivation.Analytical thinking.Problem-solving skills.Knowledge of Quality Management Systems (IATF ***** and ISO ****).
Experience with customer-specific quality requirements.Automotive customer portal experience.Computer proficiency, including:Microsoft WordMicrosoft ExcelMicrosoft PowerPointSAPAutoCADQuality Tools & MethodologiesControl PlansPPAP (Production Part Approval Process)MSA (Measurement System Analysis)SPC (Statistical Process Control)8D Problem Solving5 Why AnalysisVDA StandardsThings To KnowWillingness to travel.Willingness to work in an office environment.Successfully complete a background investigation and drug screening as a condition of employment.What You Can ExpectAccess to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)Learning and development opportunities through our award-winning HARMAN University programsWellness benefits designed to support your overall well-beingAccess to the HARMAN campus fitness center and cafeteria, where availableAn inclusive and diverse work environment that supports both your professional and personal developmentYou Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered.
No matter what role you play,



we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique.
We also recognize that learning is a lifelong pursuit and want you to flourish.
We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN: Where Innovation Unleashes Next-Level TechnologyEver since the ****s, we've been amplifying the sense of sound.
Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences.
Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands.
Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.HARMAN is proud to be an Equal Opportunity employer.
HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our integral colleagues and customers.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.
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📌 Engineer, Customer Quality (Santiago de Querétaro)
🏢 Harman International
📍 Santiago de Querétaro