About Ingredion: Join Ingredion, where innovation impacts lives worldwide!
Without even realizing it, you've experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks.
As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives.
Whether you're just starting your career or bringing years of experience, there's a place for you here to make a real difference.
Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location: Bridgewater, NJ Workplace type: Hybrid The Enterprise Knowledge Management Owner is responsible for leading Ingredion's enterprise-wide Knowledge Management (KM).
This role ensures the health, relevance, and strategic alignment of the knowledge base, driving adoption, continuous improvement, and measurable business impact.
The KM Owner will establish content standards, workflows, and feedback mechanisms, and coordinate cross-functional teams to deliver a thriving knowledge culture that supports both AI Assistants for customer self-service and Customer Innovation Technical Service teams.
This role reports to the Sr.
Director, Commercial Capabilities Development,



Customer Experience Master's preferred.
10+ years' experience in Knowledge Management, Digital Transformation, or related disciplines.
Proven experience leading KM programs in a complex, global organization.
Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML).
Excellent communication, stakeholder management, and change leadership skills.
Experience with content standards, quality assurance, and continuous improvement methodologies.
Success Metrics Adoption rate of KM tools and processes across the enterprise.
Quality and relevance of knowledge base content (measured by reuse, ratings, and business impact).
Stakeholder engagement and satisfaction.
Efficiency gains in customer self-service and internal support.
Continuous improvement in KM program maturity and outcomes.
Why Join Ingredion?
Discover why Ingredion is the adecuado place to advance your career with our exceptional rewards and benefits package designed to help you thrive.
Create the future with us and enjoy: Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success Comprehensive Benefits

📌 Manager, Enterprise Knowledge Management Tech Service Agent (Guadalajara)
🏢 Ingredion Incorporated (Corporate)
📍 Guadalajara