Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
General Job DescriptionUnder general supervision perform the following activities:
- Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
- Ensures customer information is properly documented and entered into the system on a timely basis.
- Types or otherwise prepares various operations and customer’s reports.
- Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.




- Audits all records and files as assigned to compile all necessary data.
- Handles customers with non-document packages in cage.
- Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS general scan updates.
- May be required to perform other duties as assigned

Minimum Requirements
- Minimum Education:
- High School Degree/Equivalent.
- Proficiency in English (450 TOEIC points).
- Minimum Experience:
- Previous clerical or customer service experience in a service environment.
- Minimum Required Skills:
- Average general office skills required including typing, filing, and computer programs.
- Good communication and human relations skills.
- Clear and articulate speaking voice.
- Clean cut and neat appearance.
- Ability to prioritize.
- Spoken and written fluency in English as well as local language.
- Ability to work various shifts.

FedEx is widely acknowle

📌 : In-House Service Agent (Santiago de Querétaro)
🏢 Fedex
📍 Santiago de Querétaro