Indigo Hardware – Remote Support EngineerApply: Tlaquepaque, Jalisco, Mexico: Full time: Posted Today: 3160366Indigo Hardware – Remote Support EngineerDescription -About the RoleWe are looking for a highly skilled and service-oriented Remote Support Engineer to join our HP Indigo Hardware Support Team. This role combines deep technical troubleshooting with a proactive customer success mindset. You will be at the forefront of transforming break-fix support into proactive and data-driven resolution, delivering operational excellence and shaping the future of remote technical services.As a trusted technical advisor, you will leverage AI, XR, remote diagnostics, and cross-team collaboration to ensure swift resolution and continuous improvement. You will play a vital role in engaging with customers remotely, driving insights from Root Cause Analysis (RCA), and reducing field role is supporting clients in North America hence fluency in English is a must.Key Responsibilities* Active Remote Resolution Deliver end-to-end technical support using remote diagnostic tools.



Resolve 78% of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation.* Customer Engagement & Success Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics. Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter.* Deep Technical Analysis & RCA Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement. Contribute RCA outcomes to the broader technical knowledge base.* Cross-Functional Collaboration Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams. Ensure diagnostic accuracy and quality handover for field visits.* Remote Enablement & Shift Left Execution Share learnings, participate in technical debriefs, and develop knowledge artic

📌 Indigo Hardware – Remote Support Engineer (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque