Job Title:
Onsite Deskside Support Engineer
Job Experience
: 3-5 years experience
Location
: Villahermosa (Onsite)
Job Type
: Full-Time
Role Overview
As a key member of the Technology team, the Onsite Deskside Support/ Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with integral support teams, and consults with local business leaders to align IT support with business needs.
Key Responsibilities
Technical Support
Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
Installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Deploy other hardware requested through arranged collection in the IT dept. or set up at the user's desk.




Support and assist users with Onboarding & Offboarding process
Support and maintain local conference and meeting room equipment
Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
Consult with local business and senior leadership to evaluate support requirements and execution planning.
Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
Technical support for local applications where applicable alongside other tech or business teams Technical Expertise
Service Management
To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
resolved to agreed targets as defined in the Service Level Agreement (SLAs).
Resolves, routes, or escalates service requests to senior technicians or functional teams as n

📌 Deskside Support Engineer (México)
🏢 Mriti InfoSystems
📍 México