Job Description: Key Responsibilities: • Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth • Monitor and support on-time delivery, damage-free services, and accurate billing • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures • Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations • Enter customer orders into the order management system to track loads and provide necessary information to operations teams • Obtain and document approval for accessorial charges and spot rates for assigned customers • Serve as a point of contact for customers regarding load updates and capacity availability Qualifications: Minimum Qualifications:



Must be legally entitled to work in Mexico Bachelor's Degree OR High School Diploma with up to 1-2 years of Customer Service or Sales experience Bilingual in English/Spanish Preferred Qualifications: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to adjust to new or changing assignments and processes Ability to maintain composure under pressure Ability to manage multiple priorities Ability to maintain professionalism while dealing with difficult individuals Sales focused Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset This position is not eligible for employment-based sponsorship.
Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.
This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the

📌 Customer Experience Representative (Santiago de Querétaro)
🏢 Hunt Mexicana S.A. De
📍 Santiago de Querétaro