We're looking for a Customer Service Representative with hands-on experience in AMS 360 to support an insurance-focused client operation.
This is a client-facing role where accuracy, responsiveness, and system fluency matter.
You will handle inbound customer inquiries, manage policy-related requests, and navigate AMS 360 to keep records accurate and service moving without delays.If you have worked in an insurance agency environment, know your way around AMS 360, and take pride in delivering clear and professional customer support, this role is a strong fit.Why You'll Want to JoinYou will be paid in USD (bi-monthly: every 15th and 30th)Paid Time Off in accordance with company policyObservance of Holidays per company guidelines100% remote setup so you can work wherever you're most productiveStable, client-facing role with clear ownership over customer interactionsDirect impact on client satisfaction and retentionWhat You'll Work OnCustomer Support and CommunicationHandle inbound customer inquiries via phone, email, or chat professionally and promptlyResolve customer issues,



answer policy-related questions, and elevate complex cases as neededFollow up on open items and ensure every customer interaction is closed properlyMaintain a professional, clear, and empathetic communication style across all channelsAMS 360 System ManagementNavigate AMS 360 to access, update, and manage customer and policy records accuratelyProcess policy changes, endorsements, renewals, and cancellations within the systemEnsure data integrity across all records and flag discrepancies for reviewGenerate reports and pull information from AMS 360 to support internal and client needsAdministrative and Operations SupportMaintain organized records and documentation for all customer interactionsSupport internal teams with data entry, record updates, and workflow coordinationIdentify recurring customer issues and surface them to the team for process improvementWhat You BringProven experience working with

📌 Customer Service Representative (México)
🏢 Hire Overseas
📍 México