About Nelo
About the Company
Nelo is a leading fintech in Mexico reimagining credit to expand consumer buying power. Founded in by former Uber international growth team leads Kyle Miller and Stephen Hebson, Nelo offers credit cards, BNPL loans, bill payments, and its own marketplace — all under one app — designed from first principles for a mobile-first, real-time payments world.
With $100M in annual revenue, $1B in annualized GMV, and $140M+ raised in equity and debt, Nelo is one of the most capital-efficient consumer fintech companies in Latin America. The company is profitable — positive operating profit in both and . It runs lean and technical: 60 employees, 8 engineers, with AI driving underwriting, collections, and operations.
HQ: Mexico City, Mexico; commercial and people operations in New York City
Founded:
Team size: 60 FTEs
Website: nelo.mx
Stage: Post-Series A; $100M credit facility (Victory Park Capital, ); profitable
Company values:
Be your best selves: ambition, hard work, intellectual curiosity
Everyone is an owner:



all employees receive equity including customer support; 10-year option expiration; equity refreshers
Customer first: product decisions grounded in customer benefit
Open and honest communication: quarterly financials and board presentations shared company-wide; low tolerance for bureaucracy or gossip
Move fast, learn fast: hundreds of experiments run monthly; rigorous experimentation culture
Role overview
We're looking for a
Customer Experience Specialist
who can operate at a high level of autonomy, judgment, and analytical thinking. This is not an entry-level position.
At Nelo, all agents are expected to think like Tier 3 support from day one.
You'll be part of a lean, high-performance support team trusted to own complex resolutions, analyze user problems across multiple systems, and collaborate with product and engineering when needed. You'll also contribute to improving our automation flows and support strategy by flagging insights and

📌 Customer Experience Specialist (Xico)
🏢 Nelo
📍 Xico