Bilingual Orthodontic Patient Engagement + Scheduling Specialist (MUST HAVE DENTAL/ ORTHODONTIC EXPERIENCE + BE ENGLISH C1 OR BETTER TO BE CONSIDERED)

Location: Remote, US Based company (LATAM candidates only)
Schedule: 40 hours/week (10am-7pm PST, with 1 hour unpaid lunch)
Compensation: $8 to $9 USD/hour Depending on Experience
Type: Full Time, Long Term

About the Role
We are seeking a motivated, energetic, and results driven Bilingual Virtual Patient Engagement + Scheduling Specialist to join our Client's growing orthodontic support team. This full time remote position plays a critical role in helping prospective patients begin their orthodontic journey. As the first point of contact for many new leads, your primary responsibility is to engage individuals who have expressed interest in orthodontic treatment, build rapport, answer questions, overcome objections, and successfully schedule them for a complimentary new patient consultation at one of our partner orthodontic practices.

Success in this role requires exceptional communication skills, confidence on the phone, persistence, empathy,



and a passion for helping people take the first step toward improving their smile.

What You Will Do
• Contact new and existing leads promptly through outbound phone calls and text messaging.
• Respond to incoming inquiries from prospective patients in a timely manner.
• Build rapport and create a positive first impression of the practice.
• Understand each prospective patient's needs and determine their interest in orthodontic treatment.
• Educate leads on the value of a complimentary orthodontic consultation.
• Address questions and confidently overcome common objections.
• Guide prospective patients toward scheduling a free new patient consultation.
• Accurately document all communication and lead activity within our CRM.
• Follow up consistently with leads who have not yet scheduled.
• Meet or exceed daily outreach, contact, and scheduling goals.
• Collaborate with orthodo

📌 Orthodontic Bilingual Patient Engagement/ Scheduling Coordinator (México)
🏢 CascadEffects
📍 México