Job Title: Production Support Engineer – Connect & RAMP

Key Skills: Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support

Experience: 3–8 YOE.

Location: LATAM

Mode: Remote

We at Coforge are hiring Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set.

Key Responsibilities

• Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.
• Monitor application and infrastructure performance to minimize downtime and support SLA compliance.
• Troubleshoot production issues by analyzing server and application logs.
• Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution.
• Write and execute SQL queries for data investigation and troubleshooting.
• Support application deployments using Jenkins and use GitHub for code review and debugging activities.
• Participate in ITIL processes, including Incident, Problem, and RFC/Change Management.




• Configure monitoring alerts and dashboards and contribute to alert optimization.
• Support the setup of tools and required infrastructure.

Required Skills & Qualifications

• 3–8 years of relevant experience in Production Support or Application Support.
• Advanced knowledge of Oracle Database.
• Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.
• Experience working with Linux-based infrastructure and cloud services.
• Strong monitoring, troubleshooting, and server log debugging skills.
• Experience with monitoring tools such as Splunk and/or Dynatrace.
• Experience creating alerts and dashboards and optimizing monitoring alerts.
• Experience working with ITIL processes, including Incidents, Problems, and RFCs.
• Experience with GitHub for code debugging and Jenkins for deployments.

Preferred Skills:

• Experience supporting business-critical production applications.
• Familiarity with CI/CD processes and depl

📌 Production Support Engineer – Connect (Ciudad de México)
🏢 Encora
📍 Ciudad de México