Location: Mexico, Remote / Chihuahua (Hybrid)

Preferred Locations: Guadalajara or Chihuahua.

Type: Contractor, Full-time

About Ottimate

Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.

About The Role

Spend Payment Operations Analysts are the front-line subject-matter experts for Ottimate's Spend Management and Payment Operations workflows. They resolve client inquiries end-to-end, from card declines and reimbursement questions to ERP export failures. They also investigate complex issues down to the root cause and partner with Product and Engineering to fix problems at the system level.

This role is built for someone who already understands how money moves and requires mid-to-senior level expertise in payment operations, high technical resourcefulness, and strong analytical capabilities. You will investigate complex, undocumented issues using internal admin tools, database/log inspection,



and processor platforms before escalating to Engineering. You'll also leverage AI tools to diagnose errors faster, automate repetitive workflows, and build the playbooks needed to make Spend scalable.

Core Responsibilities

• Spend Payment Ops: Resolve complex card declines, reimbursement, location mapping, and ERP export tickets via Freshdesk, email, and live calls
• Log & Data Inspection: Use internal admin tools and processor portals (e.g., Corpay) to trace failed transactions and guide clients on resolution steps (e.g., setting up ACH allowlists or updating limits)
• Engineering Escalations: Conduct initial investigations on platform bugs—gathering raw payload data, logs, and reproduction steps—before submitting structured Jira tickets
• Documentation & Process Ownership: Operating without a playbook: when encountering unscripted edge cases, independently determine the solution and build clean SO

📌 Spend Payment Operations Analyst (Chihuahua)
🏢 Ottimate
📍 Chihuahua