Farmers– where ambition meets opportunity.

Farmers is known for more than its unforgettable jingle – it’s a team with a passion for purpose and making a real difference in people’s lives. Farmers employees deliver peace of mind when it matters most. The organization’s results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on the team. Farmers employees tackle challenges head-on, learn from every experience and measure their impact on the customers who trust them.

Join us and help power the success of Farmers. As a team member, you’ll collaborate with Farmers’ award-winning workforce, benefit from a culture of innovation and support and contribute to their mission of delivering protection and peace of mind to millions of U.S. customers.

Ready to make your mark? Discover Farmers’ vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate.

Location: On Site in Mexico City (Polanco)

Schedule:



Must be available to work a versátil schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

Job Summary

We are seeking customer-focused professionals who are passionate about helping others, solving problems, and creating positive experiences in every interaction. If you thrive in a fast-paced environment and enjoy making a meaningful impact on customers' lives, we'd love to hear from you.

Essential Job Functions

• Handle customer inquiries about insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Explain policy details and make decisions within defined guidelines.
• Document interactions and escalate unresolved cases when needed.
• Collaborate closely with Claims, Underwriting, and Policy Support teams.
• Identify trends and suggest process improvements.
• Stay up to date on complia

📌 FBS (Mexico ) - Customer Experience Representative (Ciudad de México)
🏢 Farmers Insurance Careers Mexico
📍 Ciudad de México