RECRUITMENT MANAGER

RUI is a Business Process Outsourcing (BPO) company specializing in outsourced customer support management since 1996. We combine technology, talent, and proven strategies to enhance customer engagement and strengthen brand loyalty for our partners.
With decades of experience across multiple industries, we are committed to delivering effective solutions, developing talent, and building high-performing teams that drive business success.

We are looking for a results-driven Recruitment Manager to lead our talent acquisition efforts, oversee the recruitment team, and ensure we attract and hire the right talent to support our business growth.

Position Overview

The Recruitment Manager will be responsible for developing and executing recruitment strategies, managing the end-to-end hiring process, and ensuring the timely delivery of qualified candidates for our operational and support positions. This role requires strong leadership, a data-driven mindset, and experience recruiting high-volume talent in a fast-paced BPO or call center environment.

Key Responsibilities





• Recruitment Strategy: Develop and implement recruitment strategies aligned with business needs, staffing forecasts, and operational hiring targets.
• Team Leadership: Lead, coach, and develop recruiters to achieve individual and team performance goals.
• High-Volume Hiring: Oversee full-cycle recruitment for sales agents, retention specialists, leadership roles, and support positions.
• Recruitment Metrics: Monitor and analyze KPIs, including time-to-fill, candidate conversion rates, attendance-to-training ratios, and hiring target attainment.
• Stakeholder Management: Partner with Operations, Human Resources, Training, and other departments to understand staffing requirements and hiring priorities.
• Candidate Experience: Ensure a professional, efficient, and engaging candidate journey throughout the recruitment process.
• Sourcing and Employer Branding: Identify new talent sources,

📌 Recruitment Manager (Benito Juárez)
🏢 Rui
📍 Benito Juárez