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Job Description

About the role
The People Solutions Advisor - Cluster Lead leads a co-located team of People Solutions Advisors within a Integral Capability Centre, delivering the front line of human HR support across an assigned geographical cluster. The role is accountable for how queries, cases and lifecycle transactions are resolved for employees and people leaders across the countries in scope — the speed, the accuracy and the experience.
This is a working leadership role. Alongside leading the team, you stay close to the work — handling the escalations your Advisors cannot resolve, stepping into peak volumes, and keeping a personal feel for where the service is strong and where it is not.



You are the point of contact for the People Experience Partner Cluster Leads and other HR colleagues whose work depends on clean, timely delivery from your team.
How you will contribute
Leading the cluster team
· Lead, coach and develop a co-located team of People Solutions Advisors, setting priorities, balancing workload and supporting capability and career development.
· Allocate work and manage capacity across the cluster against live demand, holiday, absence and seasonal peaks such as annual compensation planning and year-end, ensuring coverage never depends on a single person.
· Act as the escalation and decision point for queries and cases the team cannot resolve, providing timely guidance and judgement, and routing onward only where genuine specialist input is required.
· Build a strong team culture at the Global Capability Centre site, fostering learning, inclusion, peer coaching and continuous improvement across the cluster.

📌 People Solutions Advisor (Ciudad de México)
🏢 Takeda
📍 Ciudad de México