Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to integral trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for a Customer Service Representative

What you’ll be doing

This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What we can offer you

• Competitive salary, benefits package above law

• A friendly, collaborative work environment

• Opportunities for professional development & ongoing learning





• A chance to be part of a growing organization

You will be responsible for

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands

• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.

• Liaison between intercompany departments with regards to potential client set up and/or inquires.

• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.

• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.

• Good written and verbal communicatio

📌 Mexican Customs Service Representative (Santiago de Querétaro)
🏢 Buckland
📍 Santiago de Querétaro