The Project Manager coordinates the delivery, maintenance, and continuous improvement of digital initiatives for American Express Insurance Mexico. Working closely with internal and external teams, this role translates business needs into actionable requirements and ensures projects are delivered within agreed scope, timelines and budget.

Responsibilities
Project Delivery and Stakeholder Coordination

• Coordinate digital projects from requirements gathering and planning through implementation, testing, launch, and post-launch follow-up.

• Maintain project plans and a prioritized backlog, tracking deliverables, dependencies, risks, and deadlines; escalate blockers and scope changes promptly.

• Serve as the main operational liaison between external vendors and internal Sales, Marketing, Product, and IT teams, ensuring clear requirements, ownership, and alignment on priorities.

• Translate sales and business needs into digital tools and enhancements that support acquisition and revenue objectives.





• Ensure implementations follow internal policies and applicable compliance requirements, coordinating the necessary reviews and approvals.

Website Operations and Optimization
Manage the day-to-day developments ensuring responsive support and delivery against agreed service and quality standards.
Correct budget tracking and utilization; validate completed work and flag potential overruns or opportunities to improve cost efficiency.
Monitor the ecommerce platform, website’s availability, speed, functionality, and critical customer journeys; coordinate ongoing maintenance, issue resolution, and technical optimizations to maintain efficient and reliable operation.

Measurement and Performance Analysis

• Coordinate the implementation and validation of website tracking with technical and analytics teams, ensuring key events, leads, and conversions are measured accurately and consistently, including after website releases.

• Review website and funnel metrics regularly, inc

📌 Insurance Digital (Ciudad de México)
🏢 American Express
📍 Ciudad de México