About Customer.io

Over 8,000 companies — from scrappy startups to integral brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We're hiring a Senior Sales Manager to build and lead a new team of 8 Account Executives in our Mid-Market organization. You'll join a group of managers already running this motion successfully, but the team you lead is yours to stand up and shape.

This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution: you'll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.

What you'll own:

Lead and develop a high-performing team

• Coach Account Executives to consistently meet or exceed quota and grow into their next role

• Run focused 1:1s built around deal quality, skill development,



and real accountability

• Ramp new reps quickly and address performance gaps early, before they compound

• Build a team culture rooted in ownership, collaboration, and high standards

Drive pipeline health and forecast accuracy

• Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps

• Sharpen predictability through disciplined inspection and clean CRM hygiene across the team

• Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders

• Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes

• Use metrics and experimentation to make outbound sharper over time

• Use metric review and experimentation to improve outbound effectiveness over time

Support high-quality deal execution

• Coach reps to run well-qualified mid-market opportunities from

📌 Sr Sales Manager, Mid-Market (México)
🏢 Customer.io
📍 México