ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet.

This position is located in our Mexico City office, working alongside the Global Delivery Centre (GDC) in Gurugram, which is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently.

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.





Alongside the GDC, you will:
· Be part of a hub that ensures ERM’s business continuity worldwide.
· Collaborate with colleagues across geographies to support global operations.
· Drive consistency, compliance, and efficiency in core functions.
· Work with digital, automation, and AI-enabled tools to optimize how ERM operates.
· This role will require a shift from 12PM to 9PM Mex Time, and a rotating holidays schedule to accommodate the operational needs. As processes mature and automation increases, reliance on shifts will reduce.

Why this role matters?
As a Service Desk Team Lead, you will support ERM's general delivery by ensuring efficient, consistent, and customer-focused IT support services across the organization. You will work within the Global IT function, partnering with regional IT teams, business stakeholders, and support specialists to resolve incidents, manage service requests,

📌 IT Service Desk Team Lead (Ciudad de México)
🏢 Erm
📍 Ciudad de México