Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. ?Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Due to continued growth and expansion we are looking to hire another Senior CRM Specialist into our America's team, to play a critical role in driving customer engagement, retention, and lifetime value through best-in-class CRM strategy and execution.

This role owns the end-to-end delivery of CRM campaigns and automations,



with a strong focus on personalisation, optimisation, and commercial impact. You will act as a subject-matter expert, partnering closely with Marketing, Product, Data, CS and Technology teams to ensure CRM activity aligns to business objectives and industry best practice.

Key Responsibilities:

CRM Strategy & Planning

• Own the planning and delivery of CRM campaigns and automated journeys across email and other CRM channels.

• Translate business objectives into clear CRM strategies that drive engagement, conversion, and retention.

• Champion CRM best practice, ensuring communications are customer-first, compliant, and value-led.

• Provide strategic influence, collaborating with other teams to align email campaigns with overall marketing goals.

• Own the end-to-end strategy for email marketing, including planning, segmentation, automation, and optimisation.

Campaign & Automation Execution

• Design, build, and op

📌 Senior CRM Specialist (Ciudad de México)
🏢 Ten Group
📍 Ciudad de México