Position Objective Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT application requests from business users. Act as first‑level (L1) support for application‑related incidents and service requests managed through Service Now ensuring timely resolution and effective communication with business users across regions. Ensures that proposed solutions are aligned with business strategies, comply with integral IT standards, architecture & governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes. Position Objective Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT application requests from business users. Act as first‑level (L1) support for application‑related incidents and service requests managed through Service Now ensuring timely resolution and effective communication with business users across regions. Ensures that proposed solutions are aligned with business strategies, comply with global IT standards,



architecture & governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes. Role & Responsabilities Act as the primary point of contact for business users to capture IT application requests across regions. Analyze business needs to identify real problems, objectives and value drivers. Challenge and refine requests to ensure alignment with business strategy and IT roadmaps. Translate business requirements into clear functional requirements, user stories and acceptance criteria. Ensure requirements are complete, consistent, traceable and prioritized. Propose functional solutions aligned with approved tools, platforms and enterprise architecture standards. Assess solution options considering value, scalability, cost, risk and global reuse. Ensure solutions comply with IT governance, security, data and compliance policies. Collaborate with other IT technical teams to validate feasibi

📌 Sap business analyst (Santiago de Querétaro)
🏢 Brp
📍 Santiago de Querétaro