Bilingual Call Center Representative Apply: Aguascalientes, Aguascalientes - Mexico: Full time: Posted Today: End Date: November 11, 2026 (27 days left to apply): R Location: Aguascalientes Job Schedule: Full-time On site Education Requirement: High school diploma Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a Customer Service representative to join our team in Aguascalientes. The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).A Day in the Life:* Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries,



handling complaints, and walking them through the correct process according to their original request.* The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects* Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.* Must be able to utilize all tools and resources available to proactively resolve our customer’s concerns and prevent any further callbacks.* Must be able to follow all Adherence guidelines to achieve a minimum target of 95%Who We’re Looking for: Required:* Education requirements: High school diploma* List of requi

📌 Bilingual call center representative (Aguascalientes)
🏢 Nissan Motor Iberica
📍 Aguascalientes