Job Title: Customer Experience Appointment Representative - MXO Department: Administration, Facilities & Secretarial Country: Mexico State/Province: Querétaro City: Querétaro Full/Part Time: Full time Job Summary: Under direct supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries. This position is with Hunt Mexicana, S. A de C. V.
Job Description: Key Responsibilities: Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction Build, maintain, and nurture relationships with new customers, existing customers,



and other business segments Provide documentation to validate customer disputes Resolve appointment requests for key customers with delivery dates within locked out areas Track trailer pools to see if customer has available empties to determine scheduling Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service Qualifications: Minimum Qualifications: Must be legally entitled to work in Mexico High School Diploma with 1-2 year of working experience Bilingual in English/Spanish Preferred Qualifications: Bachelor's Degree with 1-2 year of working experience Ability to multitask Ability to communicate effectively over the phone all medium Ability to embrace change Proficient time-management skills Ability to handle a stressful work-environment Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may

📌 Customer experience appointment representative (Santiago de Querétaro)
🏢 Hunt Mexicana S.A. De
📍 Santiago de Querétaro