Capgemini seeks a highly motivated Business Analyst II to bridge business stakeholders and technology teams, supporting AI-driven initiatives within Contact Center and Agent Services. This role focuses on understanding objectives, gathering requirements, and translating needs into scalable tech solutions.You will map processes, document requirements, and collaborate with IT, engineering, and external vendors to ensure timely delivery and measurable value.
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📌 AI-Driven Business Analyst II - Contact Center (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
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