ServiceNow Senior Engineer
Requirements ServiceNow Engineer with proven expertise in delivering scalable, enterprise-grade ServiceNow solutions aligned with ITIL best practices.
Highly proficient in platform configuration, customization, and automation to streamline ITSM processes and improve service efficiency.
Strong experience integrating ServiceNow with third-party systems using APIs and MID Servers to enable end-to-end service management
Trusted technical leader in complex implementations, upgrades, and platform optimization initiatives.
Collaborative partner to Service Desk, L2/L3, and Governance teams, translating business needs into reliable, value-driven solutions.
Responsibilities Design, configure, and optimize ServiceNow solutions to support ITSM and enterprise service workflows
Lead platform customization and automation initiatives to improve efficiency and user experience.
Develop and maintain integrations with internal and external systems using APIs and MID Servers.
Oversee CMDB architecture, data quality, and service mapping activities.
Manage ServiceNow upgrades, releases, and platform health improvements.
Provide technical leadership for complex incidents, problems, and change initiatives related to the platform. Collaborate with Service Desk, L2/L3 support, and Governance teams to align solutions with business objectives. Enforce platform standards, security, and best practices while mentoring junior engineers.