Network surveillance, 2nd level restoration, preventative maintenance & statistics measurements to discover malfunctions and recurring disturbances

Design technical solutions in accordance with customer needs for requirements given

Windows Maintenance involved, configuration, service migration.

Solve all problems detected and ensure the correct handling of similar issues in the future.

Analyzing all sites down cases to identify if it was due to problems related to energy, carrier, TX or configuration protocol

Interprets / understands technical information and prepares technical documentation

Create and send a shift report

Working independently and within team to keep the competence and skills up to date

Solves standard problems based on the existing procedures

Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)

Work in an international environment, with customers and suppliers

Use effectively telecom knowledge to manage faults and customer demands

Core Competences:

Customer care & sense of urgency

Ability to work on own initiative.

Actively seeks out tasks that help develop skills and knowledge.

Adaptable and adaptable approach to problem solving.





Actively encourage strong working relationships with other teams.

Fluent in English: conversation and writing

Aptitude for quickly learning technical and procedural topics

Strong analytical and organizational skills

Self-starter and pro-active

Strong performance focus

Work independently, keep own competence and skills up to date

Basic understanding of network monitoring concepts and management tools.

Capable of multi-tasking, good time management and prioritization of workload

Strong knowledge about Routing and Switching, any certification as associate or professional its preferred

Minimum Qualifications & Experience Requirement

Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience

Onsite position

Min 12-18 Months experience in a Technical Support or similar role.

Proven track record within a NOC, IT or ISP environment.

Expertise in the following protocols :

IPV4/IPv6

IGP (OSPF/ISIS)

HA (VRRP, BFD, ECP)

MPLS (LDP/TE)

BGP MP-BGP MPLS L2VPN / L3VPN

QoS

MSTP

QinQ

NTP

SNMP

Certifications: Any Certification related to Telecom shall be an added advantage

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📌 IP Engineer (Santiago Mexquititlán Barrio 1ro.)
🏢 Beijing Foreign Enterprise Management Consultants Co.,Ltd
📍 Santiago Mexquititlán Barrio 1ro.