Genesis Management | Experienced Leadership Position

Schedule

Reports to

$40,000 – $45,000 MXN gross/month + unlimited team bonus

Director of Operations

About the Role
We're looking for an experienced Collections Manager to lead our collections operations. This role is built for proven leaders who have managed collections teams in a call center environment and know what it takes to drive performance, hold teams accountable, and deliver operational excellence.

If you've coached and developed collections specialists and understand the complexities of team management in a fast-paced, compliance-driven setting, we want to hear from you.

About Genesis Management
At Genesis, we're more than a financial services company. We're a community of go-getters driven by passion and purpose. Our core values guide everything we do:

You'll join an energetic, supportive environment that puts your growth front and center, sparks creativity through collaboration, and celebrates every win, big or small.

What You'll Do
Manage a team of 3–6 collections specialists, overseeing daily operations and performance
Conduct regular one-on-one coaching sessions to strengthen each team member's results
Lead formal performance evaluations and document employee development plans
Manage schedules, attendance, and adherence to company policies

Performance & Strategy

Monitor and report on team KPIs, including collection rates, recovery amounts, and compliance metrics
Analyze daily metrics and performance reports to identify improvement opportunities
Drive cost-effectiveness and efficiency through process optimization




Participate in management meetings and deliver team performance updates

Operations & Compliance

Handle escalated collection cases and complex debtor negotiations
Ensure 100% compliance with FDCPA and CFPB regulations
Maintain expert-level proficiency in our collections and workforce platforms (ADP, Five9, Infinity)

What You Bring
Must-Haves

Bilingual English/Spanish communication skills
3+ years of direct supervisory experience managing a collections team in a call center environment
Leadership experience overseeing a collections team of 5+ agents
Proven experience conducting performance evaluations, disciplinary actions, and coaching sessions
Demonstrated experience hiring, training, and developing collection agents
A track record of meeting recovery targets as a collections team leader
Working knowledge of FDCPA and CFPB compliance requirements

Nice-to-Haves

Experience with escalation management and complex customer issue resolution
Technical proficiency with Five9, Infinity, or equivalent collections software
Financial services industry background
Strong decision-making skills in high-pressure situations
Excellent written and verbal communication for reporting to senior management





What We Offer
Unlimited Team Performance Bonus: Your earning potential grows with your team's success
Grocery Vouchers: 10% of salary after the 90-day probation period
Work-Life Balance: Monday to Friday, 7:00 AM – 4:00 PM, with no evenings or weekends
Paid Training: A comprehensive program that sets you up for success from day one
Ongoing Development: Skill-building workshops and continuous learning opportunities
Referral Program: Earn up to $500 MXN for referring great talent
Great Culture: A collaborative team that values your ideas and celebrates every success
Modern Office: A climate-controlled, professional workspace
Collaborative Atmosphere: Work alongside motivated, results-driven professionals
Technology-Rich: Access to leading collections platforms and tools
Growth-Oriented Culture: We invest in your continuous learning and development
Clear Reporting Structure: A direct line to the Director of Operations
Leadership Development: Hands-on experience building and developing your team
Cross‑Functional Exposure : Collaborate with multiple departments and senior leadership
Skill Building: Deepening your expertise in collections management & compliance

Ready to Lead?
We offer competitive compensation and real growth opportunities for the right management professional. If you're ready to make an impact and take the next step in your collections management career,

Important: Your resume must be submitted in English to be considered for this position.

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