The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Update help content used by Knowledge Hub end users to service client inquires, as needed

Execute work assigned, including annual review certification and change requests

Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval

Conduct needs assessment and update content or develop content related solutions according to business requirements

Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes

Monitor work progression ensuring completion of assignments by requested due date

Ensure consistent application of team process controls

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:





0-2 years relevant experience

Proficient in Microsoft Office

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Self-motivated and detail oriented

Proven organization and time management skills

Demonstrated problem-solving and decision-making skills

Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones principales del puesto

Analizar y extraer información de diferentes fuentes de datos (Teradata, SQL, SAS)Desarrollar, actualizar y dar mantenimiento a dashboards e indicadores de gestión.Elaborar reportes ejecutivos y operativos para la toma de decisiones (HC requerido vs volumetría operativa)Atender requerimientos de información de las distintas áreas de negocio.Identificar oportunidades de mejora en procesos de análisis y automatización de reportes.

Experiencia requerida

Indispensable dominio de Microsoft Office, especialmente Excel avanzado (Tablas dinámicas, dashboards, macros, gráficos, etc.).Manejo y análisis de bases de datos Indispensable manejo de herramientas de consulta y análisis de datos como Teradata, SQL y SAS.Conocimiento avanzado en el diseño y desarrollo de dashboards ejecutivos.Elaboración de indicadores de desempeño (KPIs), métricas y seguimiento de álisis e interpretación de datos.

Ubicación del puesto:
Corporativo Santa Fe - Jornada de Lunes a Viernes.

Remuneración competitiva, beneficios y prestaciones superiores.

Factor de descarte: Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en la publicación serán descartados del proceso de selección. Asegúrate de demostrar claramente tu experiencia y habilidades en tu postulación.

Time Type:
Full time

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