EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking a Senior Account Operations Specialist to join our team, supporting key accounts within the Media and Entertainment portfolio. In this role, you will be responsible for delivering high-quality Account Operations service on the assigned accounts. This position requires maturity in organizing operations activities, being a quick learner, taking ownership of processes, demonstrating proactivity in their realization and optimization, and possessing strong communication skills.

Responsibilities

Manage contracts end-to-end from a financial perspective, including SOW tracking, unblocking stuck SOW/MSA, obtaining legal approvals, negotiating contracts with Legal, revealing potential blockers and their resolution, and contract management in the Client's system

Track Account business results, prepare monthly PnL reports, perform cost-benefit analyses, and work proactively with the CP & FP&A; team on improvement plans for achieving targets

Maximize the efficiency of business procedures and optimize workflow where needed (e.g., monitoring burn-down reports, issuing respective COs to avoid revenue leakage, providing recommendations to CP & DM to improve margin)

Prepare project PnL simulations for new projects when rotation or RP adjustments occur





Review and adjust Resource plans (adding/removing roles, cost forecasting) in close cooperation with CP, DM & BPS

Provide daily support to the Account Leadership Team

Communicate with the Customer's Procurement Teams

Participate in Stakeholders' meetings

Contribute to Account Strategy & ADP sessions

Handle issues management on the Account

Drive preparation for internal and external events (QBRs, All-Hands)

Requirements

3+ years of experience as an Operations Specialist or in a similar role

Knowledge of operations management

Ability to collaborate, manage teams, and take ownership of processes

Background in working with forecasting models and interpreting financial data

Familiarity with EPAM tools, specifically CRM or similar systems

Strong communication and leadership skills with a proactive, results-oriented approach

Capability to handle escalations

Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

Experience with PnL Tools and Power BI reports

We offer

International projects with top brands

Work with global teams of highly skilled, diverse peers

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

Global career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

#J-18808-Ljbffr

📌 Senior Account Operations Specialist (Ciudad de México)
🏢 Epam Systems
📍 Ciudad de México