Job Description

Key Responsibilities

Full operational responsibility for a high-volume corporate staff restaurant, including breakfast, lunch and dinner service, café, evening bar, kiosks, vending and ad hoc hospitality

Maintain a visible presence on the floor, engaging with clients and creating a welcoming, professional environment

Lead, manage and develop a large front-of-house team within a corporate setting

Drive high service standards and consistency across all service periods

Identify training needs across the team and ensure appropriate development is delivered

Continuously improve the client experience and embed a strong service culture

Work closely with kitchen and support teams to ensure smooth daily operations

Monitor standards across all areas and proactively elevate issues or opportunities to the line manager

Manage catering administration, including financial reporting, banking and operational paperwork

Respond to client feedback professionally, resolving issues where possible and escalating when required

Carry out regular checks to ensure maintenance, cleanliness and health & safety standards are met

Take ownership of stock control, including ordering, stock takes and equipment management

Manage food costs effectively, minimising waste and working within budget

Build strong relationships with suppliers to ensure quality and reliability

Lead daily briefings, ensuring the team is informed of events, expectations and priorities

Lead, coach and support the team to drive engagement, performance and development

Support development of the catering offer and ensure a well‑organised service across all areas

Plan staffing levels in line with business needs, maximising efficiency

Maintain strong control of departmental spend

Oversee payroll elements, including overtime, agency usage and holiday planning

Follow all company people processes (one-to-ones, appraisals, recruitment and ER matters) in line with Searcys standards





Maintain high food safety and hygiene standards in line with HACCP

Ensure compliance with all legal and client requirements, including food safety, COSHH and health & safety

Adhere to all site-specific requirements, including security, fire and licensing regulations

Take ownership of own development and support continuous improvement across the site

Support senior management with any other duties that reasonably correspond to the general character of the role may be required. This list of responsibilities is not exhaustive, and flexibility and cooperation are expected to support business needs.

Qualifications
Key Skills

Strong background in contract catering, ideally within a high-end corporate environment

Proven experience managing busy, high-volume operations

Well organised, with strong time management and attention to detail

Collaborative team player who builds effective working relationships

Comfortable managing busy services and adapting to changing priorities

Strong administrative and record-keeping skillsFlexible and responsive to business needs

Positive, practical approach with a willingness to support where required

Our Idóneo Candidate

Confident working with clients and teams in a corporate environment

Takes pride in quality, presentation and attention to detail

Brings fresh ideas and genuine passion for hospitality

Hands-on leader who supports and develops their team

Strong communicator who builds positive working relationships

Additional Information
We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.

A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk

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📌 Retail Manager (Ciudad de México)
🏢 Searcys
📍 Ciudad de México