Who We Are
At Scalepex , we’re transforming how companies connect with talent worldwide. As a fast-growing nearshore services firm, we partner with general organizations to deliver exceptional support, technology, and business solutions.
Our mission is simple: empower people and businesses to scale efficiently and thrive . We combine cutting-edge tools with the power of human expertise to create meaningful, high-impact results.
What Drives Us
Delivery-focused: We tailor every solution to our client’s real needs — we listen, collaborate, and execute with precision.
People-first: We grow together. Through mentorship, training, and development, we invest in every team member’s success.
Excellence through talent: We make sure the right people are in the right roles at the right time — that’s how we deliver quality consistently.
Your Role
Are you someone who loves helping others and solving problems? Do you enjoy fast-paced environments where every day feels different?
As a Customer Service Representative at Scalepex, you’ll be the friendly, reliable voice customers trust. You’ll handle inquiries, resolve issues, and make each interaction a positive experience — representing both Scalepex and our clients with empathy, professionalism, and enthusiasm.
Think of yourself as the hero of the customer experience : resourceful, patient, and ready to turn challenges into wins.
What You’ll Bring
High school diploma or equivalent.
Advanced English level (spoken and written).
Availability to work full-time and on-site at Balcones Coloniales, Querétaro.
Experience in customer service or call center roles is strongly preferred.
Strong communication and active listening skills.
A problem-solver mindset and a genuine desire to help people.
Comfort with multitasking and using digital tools or CRM systems.
What You’ll Do
Respond promptly and professionally to customer inquiries, showing empathy and understanding.
Provide accurate information and effective solutions, aiming for first-contact resolution.
Document all interactions clearly in our CRM to ensure smooth communication across teams.
Collaborate with other departments to resolve complex issues efficiently.
Exceed performance goals while maintaining high-quality service standards.
What We Offer
$14,000 MXN monthly (net salary)
100% paid training
Referral bonuses
A vibrant, supportive work environment where your growth matters
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📌 Bilingual Contact Center Representative | On-site Querétaro (Santiago Mexquititlán Barrio 1ro.)
🏢 Scalepex
📍 Santiago Mexquititlán Barrio 1ro.
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