Nelo is seeking a Customer Experience Specialist to operate with autonomy on a night shift from 11:00 PM to 7:00 AM, 40 hours/week, within Mexico City or the Metropolitan Area. The role focuses on high-concurrency WhatsApp and email support, with escalation to Product and Engineering as needed.
You’ll contribute to automation and maintain excellent customer trust while growing with a fast-growing fintech. Bilingual Spanish/English preferred.
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📌 AI-Driven CX Specialist (Night Shift) — Remote MX (Ejido del Centro)
🏢 Nelo
📍 Ejido del Centro
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