The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs, as well as establish and maintain an excellent working relationship with customers and co-workers.
Primary Duties and Responsibilities:
- Promptly process customer orders.
- Respond to customer inquiries.
- Place and expedite customer orders based on requirements.
- Follow progress of orders through the plant in accordance with production schedules.
- Anticipate delivery challenges and take appropriate correction action.
- As required,
contact Shipping and/or Production Supervisor in connection with special handling, availability of material, shortages and vendor delivery promises.
- Provide necessary follow-up with the customer and initiate correspondence.
- Assist in resolving pricing / invoicing questions and complaints.
- Analyze individual solutions and take appropriate action to ensure the customer needs are met.
- Access, update and maintain records for individual customer accounts.
- Assist with the development and implementation of goals and plans of action consistent with management directives.
Requirements:
- Excellent english oral and written communication skills.
- Outstanding organizational skills.
- Ability to clearly present concepts to customers.
- Must be self directed and highly motivated
- Ability to multi-task in a fast paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.
Qualifications
Qualifications and S
📌 Customer Service Rep (San Miguel de Allende)
🏢 TriMas
📍 San Miguel de Allende
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