DiDi is seeking a Chargebacks & Investigations Manager in Mexico City to lead the local dispute resolution and fraud investigations team. You will oversee intake to arbitration, ensure SLA adherence, and drive improvements in representment and recovery strategies.
The role requires deep knowledge of Visa/Mastercard rules, experience managing teams, and collaboration with product and tech to automate workflows. Bilingual English/Spanish is essential.
📌 Chargebacks & Fraud Investigations Lead (Ciudad de México)
🏢 Didi
📍 Ciudad de México
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