As a Prepayment Operations Supervisor, you will ensuring service excellence, operational stability, and strong control execution within our Digital Prepay operating model.

This role combines team leadership, operational ownership, and stakeholder management. You will oversee prepayment collections, reconciliations, issue resolution, and service delivery activities while driving continuous improvement and supporting key transformation initiatives. Working closely with Finance, Commercial, and OTC stakeholders, you will play a critical role in maintaining service quality and supporting the evolution of our integral operating model.

Job Responsibilities

Operational Leadership & Service Delivery
- Oversee prepayment collections, reconciliations, issue resolution, and operational activities.
- Monitor service levels and ensure delivery performance meets business expectations.
- Drive operational stability and continuous process improvement initiatives.

Reconciliation, Controls & Quality Management
- Ensure accurate and timely reconciliation management across supported markets.




- Monitor open items, incidents, escalations, and backlog performance.
- Strengthen operational controls through root cause analysis and corrective action plans.
- Maintain high standards of service quality, documentation, and compliance.
- Lead, coach, and develop a team of professionals based in Cancun.
- Manage workload allocation, prioritization, and performance monitoring.
- Foster a culture of accountability, customer focus, and continuous improvement.
- Support team development and operational readiness during periods of change.

Cross-Functional Collaboration
- Partner with Collections, Cash Application, Billing, and Customer Master Data teams to resolve operational challenges.
- Build strong relationships with Finance, Commercial, and regional stakeholders.
- Support effective escalation management and service alignment across the OTC organization.
- Provide operational insights and reco

📌 Prepayment Operations Supervisor, Hybrid Cancun (Cancún)
🏢 Hbx Group
📍 Cancún