Genesis Management | Experienced Leadership Position
Schedule
Reports to
$40,000 – $45,000 MXN gross/month + unlimited team bonus
Director of Operations
About the Role
We're looking for an experienced Collections Manager to lead our collections operations. This role is built for proven leaders who have managed collections teams in a call center environment and know what it takes to drive performance, hold teams accountable, and deliver operational excellence.
If you've coached and developed collections specialists and understand the complexities of team management in a fast-paced, compliance-driven setting, we want to hear from you.
About Genesis Management
At Genesis, we're more than a financial services company. We're a community of go-getters driven by passion and purpose. Our core values guide everything we do:
You'll join an energetic, supportive environment that puts your growth front and center, sparks creativity through collaboration, and celebrates every win, big or small.
What You'll Do
- Manage a team of 3–6 collections specialists,
overseeing daily operations and performance
- Conduct regular one-on-one coaching sessions to strengthen each team member's results
- Lead formal performance evaluations and document employee development plans
- Manage schedules, attendance, and adherence to company policies
Performance & Strategy
- Monitor and report on team KPIs, including collection rates, recovery amounts, and compliance metrics
- Analyze daily metrics and performance reports to identify improvement opportunities
- Drive cost-effectiveness and efficiency through process optimization
- Participate in management meetings and deliver team performance updates
Operations & Compliance
- Handle escalated collection cases and complex debtor negotiations
- Ensure 100% compliance with FDCPA and CFPB regulations
- Maintain expert-level proficiency in our collections and workforce platforms (ADP, Five9, Infinity)
What You Bring
Must-Haves
- Bilingual En
📌 Recovery Manager (Ciudad de México)
🏢 Genesis BPO
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.