Job Description

Key Responsibilities
- Full operational responsibility for a high-volume corporate staff restaurant, including breakfast, lunch and dinner service, café, evening bar, kiosks, vending and ad hoc hospitality
- Maintain a visible presence on the floor, engaging with clients and creating a welcoming, professional environment
- Lead, manage and develop a large front-of-house team within a corporate setting
- Drive high service standards and consistency across all service periods
- Identify training needs across the team and ensure appropriate development is delivered
- Continuously improve the client experience and embed a strong service culture
- Work closely with kitchen and support teams to ensure smooth daily operations
- Monitor standards across all areas and proactively elevate issues or opportunities to the line manager
- Manage catering administration, including financial reporting, banking and operational paperwork
- Respond to client feedback professionally, resolving issues where possible and escalating when required




- Carry out regular checks to ensure maintenance, cleanliness and health & safety standards are met
- Take ownership of stock control, including ordering, stock takes and equipment management
- Manage food costs effectively, minimising waste and working within budget
- Build strong relationships with suppliers to ensure quality and reliability
- Lead daily briefings, ensuring the team is informed of events, expectations and priorities
- Lead, coach and support the team to drive engagement, performance and development
- Support development of the catering offer and ensure a well‑organised service across all areas
- Plan staffing levels in line with business needs, maximising efficiency
- Maintain strong control of departmental spend
- Oversee payroll elements, including overtime, agency usage and holiday planning
- Follow all company people processes (one-to-ones, appraisals, recruitment and ER matters) in line with Searcys standar

📌 Retail Manager (Ciudad de México)
🏢 Searcys
📍 Ciudad de México