Farmers Insurance, through its FBS (Mexico) division, is seeking a Workforce Specialist I to optimize staffing capacity, forecast workload, and ensure service levels in the contact center. You will partner with stakeholders to balance workforce needs and drive operational efficiency using data-driven planning.
Responsibilities include forecasting up to 6 weeks, advising staffing strategies, analyzing attrition and performance metrics, managing scheduling, and serving as SME for workforce
📌 Workforce Forecasting (México)
🏢 Farmers Group
📍 México
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