Job Summary
We are currently looking for an Aftersales Field Representative to join our team in Mexico City. This position will be responsible for supporting Nissan dealerships in achieving Parts & Service objectives, improving customer satisfaction, increasing profitability, and strengthening fixed operations performance through business consulting and continuous performance management. The role serves as the primary liaison between Nissan Mexicana and assigned dealerships, providing guidance on aftersales operations, fixed operations performance, parts sales, service sales, warranty management, customer experience, and dealership profitability. The position works closely with dealer leadership teams to identify opportunities, implement corrective actions, and drive sustainable business growth across the aftersales network.
Location & Schedule
Location(s): Mexico City, Mexico (HQ CDMX)
Job Schedule: Hybrid (4 days onsite / 1 day Home Office) and 100% availability to travel throughout Mexico
Education Requirement: Bachelor's Degree in Business Administration, Finance,
Industrial Engineering, Mechanical Engineering, or related field.
Sponsorship: N/A
A Day in the Life
- Serve as the primary contact between Nissan Mexicana and assigned dealerships.
- Support dealers in achieving customer satisfaction and fixed operations objectives.
- Analyze dealership performance and identify improvement opportunities.
- Develop action plans to improve Parts & Service sales results.
- Increase dealership revenues and profitability through achievement of aftersales targets.
- Monitor parts sales, accessories sales, labor sales, and wholesale performance.
- Support execution of Nissan aftersales programs and operational initiatives.
- Develop and implement aftersales marketing plans.
- Conduct financial and operational analysis to improve dealership performance.
- Coach dealership personnel on operational improvements and best practices.
- Monitor customer satisfaction performance (CS
📌 Representante Servicio Post Venta (Ciudad de México)
🏢 Nissan Motor Iberica
📍 Ciudad de México
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