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As a Collections Analyst II within HP's Integral Direct Collections organization, you will play a critical role in driving cash flow, strengthening customer relationships, and supporting HP's financial health across a diverse portfolio of customers. You will collaborate with customers and cross-functional teams to resolve complex issues, streamline payment processes, mitigate risk, and deliver an exceptional customer experience. This role offers the opportunity to act as a trusted business partner, influence outcomes across multiple stakeholders, and contribute to strategic initiatives that improve end-to-end Quote-to-Cash performance.

What will you do?
- Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
- Develop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.
- Analyze aging balances, payment trends,



and account health to identify risks and opportunities for cash acceleration.
- Investigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.
- Lead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.
- Perform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.
- Partner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.
- Escalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.
- Identify process improvement opportunities and participate in projects focused on enhancing the customer payment experience and op

📌 Collections Analyst (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque