The IT Service Desk Manager is responsible for leading and managing the IT Service Desk function, ensuring the delivery of high-quality technical support services to end users. This role oversees incident, request, and problem management processes, drives service excellence, ensures SLA compliance, and implements continuous improvement initiatives to enhance user experience and operational efficiency.
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Deliver
No.
Performance Parameter
Measure
Service Desk Delivery
Adherence to TAT, SLA as per SoW
Minimal Escalation
Customer Experience
Personal
Attendance
Documentation etc.
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Mandatory Skills: TIS Service Desk
Experience: 1-3 Years
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📌 SERVICE DESK MANAGER (Guadalajara)
🏢 Wipro
📍 Guadalajara
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