MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
We are seeking enthusiastic Bilingual Spanish Call Center Representativewho are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services.
As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time,
on-site position with schedules that vary depending on the client program.
We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.
POSITION RESPONSIBILITIES
Key Responsibilities:
- Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
- Deliver outstanding customer service in both English and Spanish.
- Listen carefully to customers, identify their needs, and provide effective solutions.
- Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
- Build strong customer relationships through professional and empathetic communication.
- Identify opportunities to recommend additional products and services when appropriate.
- Utilize company systems and technolo
📌 Full-Time Bilingual Spanish Call Center Representative (Puerto Peñasco)
🏢 MCI
📍 Puerto Peñasco
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