Salesforce is seeking a Tier-2 escalation and incident management professional for its Enterprise Technology & Infrastructure team in Mexico City. You will own escalations across time zones, coordinate with engineering, SRE, and vendors, and drive resolutions while maintaining SLAs.
Fluent communication, strong collaboration, and experience with declarative tools and incident management are essential. This role offers on-site work with general teams and growth opportunities in AI-driven platforms.
📌 Global Escalations Lead (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México
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