Genesis Management is seeking an experienced Collections Manager to lead our collections operations as Director of Operations. You will coach a team in a fast-paced call center, drive performance, and ensure compliance with FDCPA/CFPB requirements.
The role oversees 3–6 specialists, with a focus on coaching, evaluations, and process improvements to meet recovery targets. This position offers market-competitive compensation with strong bonus opportunities.
📌 Collections Manager: Lead Recovery (Ciudad de México)
🏢 Genesis BPO
📍 Ciudad de México
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