WHAT YOU WILL DO

· Cloud Operations and Production Support

· Administer and support production infrastructure and services across Microsoft Azure and AWS.

· Monitor service health, capacity, performance, alerts, and operational events, taking timely corrective action when required.

· Own incidents through diagnosis, troubleshooting, resolution, documentation, and appropriate escalation.

· Coordinate with application, networking, security, infrastructure, and cloud-provider support teams when cross-functional assistance is required.

· Incident, Problem, and Change Management.

· Review recurring incidents, operational trends, and alerts to help reduce service disruption and improve reliability.

· Maintain accurate technical documentation, operational procedures, and troubleshooting records.

· Networking, Identity, Security, and Resilience

· Operate and troubleshoot Azure networking components such as VNets, subnets, Network Security Groups (NSGs), routing, VPNs, and connectivity.

· Operate and troubleshoot AWS networking components such as VPCs, subnets, security groups, network ACLs, routing, VPNs, and connectivity.

· Support cloud identity and access management, role-based access, security controls, and related operational requests.

· Use Azure Monitor and relevant AWS monitoring and logging services to investigate events and support service health.

· Support backup, restore, business continuity,



and disaster recovery activities for cloud workloads.

· Automation and Continuous Improvement

· Use scripting, command-line tools, and automation to improve repeatability and reduce manual operational effort.

· Work with Azure CLI, AWS CLI, PowerShell, Python, Terraform, or similar tools as applicable.

· Identify practical opportunities to improve monitoring, support procedures, reliability, security, and operational efficiency.

WHO YOU ARE

· 3 years of Hands-on experience administering and operating both Azure and AWS services in production environments.

· Demonstrated responsibility for services after implementation, including monitoring, alert response, backups, maintenance, incidents, recurring problems, and operational support.

· Practical knowledge of cloud infrastructure, networking, identity, security, and troubleshooting.

· Experience executing production changes under formal change-control processes.

· English advance level

· Experience with cloud backup, restore, high availability, or disaster recovery activities.

· Experience with scripting, CLI tools, infrastructure as code, or Terraform.

WORK ENVIROMENT

Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and drive customer success. At DXC, we support one another and work as a team, both globally and locally.

📌 AWS and Azure Cloud Engineer (Ciudad de México)
🏢 Dxc Technology
📍 Ciudad de México