Cloud Support Engineer

We are seeking a Cloud Support Engineer with strong experience supporting SaaS-based cloud solutions in fast-paced, global environments. The role requires a solid foundation in cloud support engineering, technical support, cloud operations, or SRE-adjacent work, with hands-on troubleshooting across APIs, cloud services, SQL, and database concepts. You will work with technologies and environments that include Apache, IIS, MySQL, MSSQL, and PostgreSQL, while applying structured ITIL processes to resolve operational issues effectively.

This position requires someone who communicates clearly, stays focused under pressure, and consistently puts the customer first when handling incidents, problems, changes, and root cause analysis. The client is hiring through Adecco, and this opportunity is suited to professionals who can operate reliably in demanding, internationally distributed support settings.

What You Will Do?

- Troubleshoot SaaS-based cloud solutions and resolve technical issues across production support workflows.
- Investigate and diagnose incidents involving APIs, cloud services, and related platform dependencies.
- Apply SQL and database concepts while working with Apache, IIS, MySQL, MSSQL, and PostgreSQL environments.
- Follow ITIL processes for Incident, Problem, Change, and RCA handling in operational support situations.




- Communicate clearly with internal teams and customers while maintaining a customer-first approach.
- Operate effectively in fast-paced, global, high-pressure environments without losing technical accuracy.

Your Skills

- You have 3- 5 years of experience in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles.
- You have experience troubleshooting SaaS-based cloud solutions in operational support environments.
- You have a solid understanding of SQL and database concepts, including Apache, IIS, MySQL, MSSQL, and PostgreSQL.
- You can troubleshoot APIs and cloud services with a structured, analytical approach.
- You understand ITIL processes, including Incident, Problem, Change, and RCA, and apply them accurately.
- You communicate exceptionally well and maintain a customer-first mindset in challenging situations.
- You can work effectively in fast-paced, global, high-pressure environments.

Benefits

- This role offers the opportunity to support complex cloud environments within a fast-paced, integral operational setting.
- Perks, bonus, and more!
- You will work with SaaS-based cloud solutions and exposure to widely used database and web server technologies.
- The position provides experience applying ITIL processes across incident, problem, change, and root cause analysis workflows.

📌 Cloud Support Engineer (Ciudad de México)
🏢 Adecco
📍 Ciudad de México